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Refund Policy

RETURNS

It is absolutely important to us that you are completely satisfied with your purchase that is why we offer a credit note or refund (your choice) in cases which:

  • The item does not fit you
  • You are not satisfied with the quality
  • Or you have simply changed your mind

Provided that:

  • The item is unworn and in original condition with all the tags still attached.
  • The item is not a bodysuit or swimwear (for hygiene reasons).
  • The item is returned to us within 14 days from delivery date.
  • Absolutely no returns accepted on items returned to us with makeup/tan marks. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by MONICA THE LABEL.

If you've chosen to be refunded with a credit note, the credit will be issued in the form of a gift card which can be used to purchase a replacement. Gift cards and credits have a 1 year expiry date.

Please note all return shipping costs need to be covered by the customer, except in cases where the item is confirmed to be faulty by our team.

To return an item, simply reply back to your order email or email accounts@monicathelabel.com 

*Bodysuits are strictly excluded.

*Should our return policy not been honoured, the item will be sent back with charges payable by the customer.

* All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.

 

REFUNDS

We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty or not as advertised, we will happily provide you with a full refund provided:

  • You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to accounts@monicathelabel.com
  • Your claim of the faults have been reviewed and approved by our staff

Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.

In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff at accounts@monicathelabel.com for a reimbursement.